NEWS THAT MATTERS

Central Coast Council

has a new phone number

Central Coast Council now has a new phone number – 02 4306 7900, which is replacing the previous 1300 number.

COUNCIL'S CEO, David Farmer, said the change is part of Council’s customer experience improvement program and includes a key customer service technology makeover.

 

“We partnered with the NSW Department of Customer Service’s Government Technology Platforms (GTP) group to deliver better-quality customer service technology,” Mr Farmer said.

 

“This was set in motion by one of our staff who investigated if we could partner with the NSW Department of Customer Service to help provide a call centre solution.

 

“Instead of just changing our phone number, Council staff took it a step further and upgraded the entire customer service technology to improve the customer experience; so now when you call us, customers will notice new on hold music, better call quality and our favourite addition, a call back feature.”

 

“I encourage everyone to update their contact details for Council to the new phone number 02 4306 7900.”

 

Council’s Administrator, Rik Hart, said Council took on board feedback from the community to change the number from 1300 to a local number.

 

“This change was based on customer feedback, cost savings and part of our promise to make it simple and easy to contact Council,” Mr Hart said.

 

The NSW Department of Customer Service Executive Director of Government Technology Platforms, Simon Geraghty, said the Department welcomes the Central Coast Council’s technology transformation to create services that are trusted, easier to use and more effective.

 

“The customer is at the centre of everything we do, and this partnership will ensure a high-quality customer experience for the Central Coast’s residents and businesses,” Mr Geraghty said.

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