Improving your water and sewer services

Central Coast Council is working with the community collecting feedback to help improve Council’s water and sewer services.

24 February 2023


FROM March 2023, residents and businesses will share with Council what they value most about their water and sewer services.


Feedback collected will also include how customers would like to receive updates on Council’s progress in delivering on those values—defining Council’s water and sewer future reporting metrics.


Council’s Director of Water and Sewer, Jamie Loader said that this work continues Council’s collaboration with community that began in 2021, underpinning the previous proposal delivered to the Independent Pricing and Regulatory Tribunal (IPART). IPART are responsible for setting fair prices for water, sewerage and stormwater drainage and holding water authorities accountable for their services.


“This research will inform a new Water and Sewer Customer Charter outlining the responsibilities between Central Coast Council and Council customers. The findings in this research are also key to our Performance Report and Delivery Plan,” Mr Loader said.


Council Administrator, Rik Hart said this engagement with the community focuses on transparency, accountability, and is part of the work that ensures our customers are at the centre of everything Council does.


“I would encourage the community to participate in the survey because your ideas and feedback will help shape the Customer Charter for our Water and Sewer business and drive its priorities well into the future.”


The consultation aims to include a broad representation of people, including residents, small businesses, large trade business, local Aboriginal and CALD communities and young people.


Two targeted community engagement forums will be delivered in Gosford and Wyong in March and May. This will be followed by a survey open to the public in June 2023.


Learn more at

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